Mitt lager
"A customer should be able to make a storage booking in 30 seconds" was the vision when the collaboration with Toxic and Mitt Lager was initiated. Simplification and improvement of the customer journey have permeated the entire project, in addition to reducing administration and manual handling of orders for Mitt Lager.
About Mitt Lager
Mitt Lager offers flexible and affordable storage for both individuals and businesses. They have 1500 storage units in self-storage facilities. Mitt Lager offers fresh and newly built storage units in attractive locations in sizes ranging from 1 to 78 square meters. The facilities are equipped with the latest in technical security.
Background
Mitt Lager came to us at Toxic because they felt that a lot of time was required for the registration and administration of orders and rental agreements for their storage. With an expansive approach, they realized it was time to further digitalize the business to achieve reduced credit risk and administration with each booking. One goal was very clear; to be able to continue accelerating their business with the same workforce as currently through an automated process that simplifies the administrative process. Another important aspect was that the customer, if they wish, should be able to place an order completely without direct contact with Mitt Lager.
The result
"It should be simple." The result, developed together with Toxic, became a new website, my pages, and portal. In addition, we also created a completely new graphic profile. Mitt Lager's new website is characterized by simplicity and customer adaptation and allows for a storage booking in 30 seconds through smooth filtering and an easy-to-navigate interface. In my pages, the customer can see active and completed orders and make error reports. In the portal, Mitt Lager can manage and change orders themselves, make automatic and manual mailings to customers, view sales statistics and historical logs for all facilities in a clear dashboard, and report the statistics as accounting documentation.
The technique
The new system, developed by Toxic, automatically generates and storage-unique codes via an integration and setup of Raspberry Pi to the Vaka system, providing easy booking and quick access to storage for the customer. With Klarna, the customer can make the purchase quickly and smoothly right away, just outside the facility if an urgent need for storage arises.
Book a meeting
In the meeting, we will go through your goals, current situation, and how we can assist you further.
More references
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