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E-commerce for B2B

We build digital B2B commerce for companies that need more than a standard platform. Your company manages contract prices, multiple companies, multiple markets, and thousands of items and wants the purchasing experience to be exceptional for the buyer – regardless of which market they are in. That's where Toxic comes in.

Toxic team that works together to build business logic for e-commerce

Complexity that is not visible to the customer

Your customers should not have to know that you have 120 price lists, four companies, and three different assortments depending on the market. They should log in and see their assortment, at their price, in their language, and be able to place their order.

We build the business logic behind the scenes. Contract prices per customer, customer-specific assortments, quotas and project orders, multiple companies and several brands on the same platform. When a professional buyer logs in, it is simple. That’s where the value lies.

A person standing in the middle of people moving past.

More markets, shorter lead time

A new market should not be a half-year project, but it often becomes one when each country requires its own setup, its own integrations, and its own translations.

We build platforms where multi-market, multi-brand, and multi-currency are part of the architecture from the start. Not an add-on that is glued on. When a new country is to be launched, it is about configuration and content, not about a new development project.

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Oscar Salomonsson

Business Area Manager E-commerce

031-376 24 82

Book a meeting

In the meeting, we will go through your goals, current situation, and how we can assist you further with e-commerce for B2B. No commitment required, of course.

Professional buyer sitting in front of a computer and placing an order in e-commerce

Self-service that sells for you

A professional buyer who knows what they want does not want to talk to a salesperson. They want to get into the system, place their order, and get out again. Preferably before the coffee has time to get cold.

We build UX that respects the user's time. Quick orders with item numbers, reordering from order history, saved lists for recurring purchases, quotes directly from the shopping cart. Salespeople get back hours every week – time that goes to new customers and businesses that actually need them.

Integrations that do not become a bottleneck

ERP, PIM, CRM, warehouse, freight, finance. A B2B platform is rarely standalone and every integration is a risk that something will break when the business changes.

Our Azure-based integration engine makes the connections scalable. When you change ERP, add a business system for the new company, or need to connect a new logistics partner, it is not a new integration project. It is a configuration against an engine that already exists.

Three people talking about what B2B e-commerce is

What is B2B e-commerce?

B2B e-commerce is digital trade between companies. Unlike B2C where a consumer buys a product for themselves, B2B involves professional buyers who purchase in their professional capacity. This could be an installer ordering materials for a workplace, a buyer at a construction supply company restocking inventory, or a manufacturing company ordering components for production.

In practice, B2B differs from B2C in several ways. The buyer is logged in and often has contract prices. The assortment is tailored to the customer. Orders are larger, more repetitive, and often linked to projects or contracts. And behind the scenes, the B2B platform needs to communicate with the customer's purchasing system, your ERP, your PIM, and perhaps your CRM. All of this without the buyer noticing anything.

When is a standard platform not enough?

A standard platform is sufficient as long as your business looks like the template. When it doesn't, the platform starts to cost more than it helps.

Here are some signs that you have outgrown a standard solution; contract prices are calculated in Excel before the order is placed, salespeople have their own side process for large accounts, a new company or a new market means a new project, or the integrations are so fragile that you refrain from updating them.

The difference between B2B and B2C e-commerce

They look the same on the surface. Both have a product catalog, a shopping cart, and a checkout. The difference lies in what happens around it.

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Price

B2C has a price for everyone. B2B has contract prices, volume discounts, and negotiated terms that vary by customer.

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Assortment

Assortment. B2C shows the entire assortment. B2B shows the assortment the customer is allowed to purchase from, based on agreements or industry affiliation.

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Purchase process

B2C purchases take minutes. B2B purchases take days, sometimes weeks. Quotation, approval, authorization, delivery in several batches.

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Integrations

B2C connects to finance and inventory. B2B connects to the customer's purchasing system, your agreements, your ERP, your PIM, and your CRM. Preferably without it being noticeable.

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Not a project. A partnership.

Building the right thing is one thing. Taking the platform forward for five or ten years is another. When your business changes; new markets emerge or a competitor buys one of your distributors, the game suddenly changes. Then the platform needs to evolve along with your business, not hold it back.

Toxic is a B2B agency with 30 years in the industry. Management and further development have been part of the offering from day one. The same team that builds the solution is the one that takes it forward. When something changes, the knowledge is already in the room.

The right tools for your needs

We are certified partners of Litium, Norce, and Umbraco. We choose the platform based on your data model, your channels, and your management capacity, not the other way around.

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    Frequently asked questions about B2B e-commerce

    A B2B agency builds digital solutions for companies that sell to other businesses. The difference from a general e-commerce agency is the experience with the business logic behind it. Contract pricing, multi-company setups, integrations with ERP and PIM, and purchasing processes that look different from consumer retail.

    Yes. B2B ecommerce is the English term, B2B e-commerce is the Swedish. Both are used interchangeably and refer to the same thing.

    A typical project takes between six and twelve months from start to launch. Complex projects with many integrations or multiple markets can take longer. What often prolongs the process are integrations and data quality, not the platform build itself.

    It varies greatly depending on the scope. A smaller project with a standard platform often lands in the range of a few hundred thousand to one million kronor. Larger projects with multiple integrations and customer-specific business logic can cost several million. In addition, ongoing costs for licensing, hosting, and management are added.

    It depends on your business, your integration needs, and your management capacity. Litium and Norce are built with B2B in focus from the start. Umbraco Commerce is a more flexible choice for customized solutions. The most important thing is that the platform matches your business logic, not the other way around.

    PunchOut allows a customer's purchasing system to connect directly to your e-commerce platform. The need arises primarily when selling to larger companies and the public sector, where many buyers require PunchOut support to purchase from you at all.

    The contract prices are linked to the customer's account, not to the product. When the customer logs in, they see their own price, not the list price. Technically, the prices are usually retrieved from ERP or a separate pricing system in real time.

    Both are possible. We do both new constructions and further development of existing solutions. A feasibility study often provides answers on whether the platform you have is sufficient for what you want to do, or if a switch is worth the investment.

    An online store is often built for consumer purchases and shows the same assortment and price for everyone. A B2B platform manages logged-in buyers, contract prices, customer-specific assortments, approval flows, and integrations with customers' own systems.