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Autumn 25 009

When do organizations need to rebuild or redesign their website?

Many organizations use their website for many years without major changes. This is rarely a problem in itself – a website does not need to be rebuilt just because it is old. The problem arises when the technology, content, or visitors' needs have changed more than the website has managed to keep up. It is not always easy to see where the line is between "this we can fix" and "this requires us to rebuild from scratch." Here are four signs worth taking seriously.

The Website Is Difficult to Update

If editors feel that it takes too long or requires too many steps to publish something as simple as a news article, that is a sign worth paying attention to. It is rarely because the editors are doing something wrong. More often, it is because the system is built in a way that no longer matches how they actually work today.

The Technology Is Becoming Outdated

An outdated CMS, expensive or complicated upgrades, and difficulties building new functionality are classic signs that the platform is no longer keeping pace with the organization. We have written more about why an increasing number of organizations are choosing to switch CMS in the blog post Why Many Organizations Choose to Switch CMS.

The Structure No Longer Works

If visitors struggle to find what they are looking for and the website has grown over time without a clear plan, the problem is rarely the content itself. It is usually the structure. It is such a common and well-documented problem that we have dedicated an entire post to it: Common Problems on Large Websites and How to Solve Them.

The Website Does Not Support the Organization’s Goals

This is the easiest sign to overlook because it rarely appears as a technical issue. The website works, the pages load, and the content is updated, but it is not doing the job it is actually supposed to do.

It may be difficult to present your services or offerings in a way that helps visitors understand how you can actually help them. The structure and copy may describe what you do rather than why it matters to the person reading. It could also be that the website is not generating as many leads or enquiries as it should, even though the traffic is there. Visitors arrive, but there is no clear path towards actually getting in touch.

It is rarely a single page or form that is the problem. More often, the purpose of the entire website has become blurred over time as the organization has evolved faster than the website. A website built to inform five years ago is rarely designed to drive business today as well, if that is now what you need it to do.

How Do You Know Which One Applies?

Often, it is a combination of several factors. An outdated technical platform makes it difficult to build the structure you actually need, which in turn makes it difficult to present your offering in a way that converts. That is why rebuilding a website is rarely about patching a single problem. It is about looking at the bigger picture before deciding where to start.

Want to Find Out Where You Stand?

At Toxic, we help organizations analyze, plan and build new websites, whether it is the technology, structure or goals that are no longer aligned.

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