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Multiple facilities, one web platform: how to simplify everyday life for the editors

At many destinations, the hotel, restaurant, ski resort and campsite each have their own website, developed independently over time. The result is duplicated work for content editors and a fragmented experience for guests. In this article, we explore what happens when multiple websites are brought together on a single platform and how Isaberg Mountain Resort approached the challenge.

How websites become fragmented

There are usually good reasons why things ended up this way. A new business was added later, part of the resort was operated by a separate company, or a new offering quickly needed its own website. Each decision made sense at the time, but over the years, this has resulted in multiple systems with different logins, templates and ways of working.

Common challenges with multiple separate websites

Problem What it leads to With a shared platform
The same information needs to be updated in multiple places Opening hours, prices and news can easily become inconsistent across websites. Guests are left wondering which information is correct. Shared content is updated in one place and displayed wherever it is needed.
Different systems with different logins Content editors need to learn multiple tools, and the work becomes dependent on whoever knows each system. All websites are managed in the same CMS using consistent workflows.
Difficulties maintaining a consistent brand identity Websites gradually drift apart in design and tone of voice. Guests may not realise that everything belongs to the same destination. Shared building blocks provide a consistent foundation while allowing each website to maintain its own identity.
The same functionality is developed multiple times A booking process or newsletter signup form is built and maintained separately for each website. Functionality is developed once and can be reused across all websites.

How a shared platform works

In a CMS like Umbraco, multiple websites can be managed from a single installation. Each website has its own starting point in the content tree and can be connected to its own domain, as explained in the Umbraco documentation. This means that the hotel and ski resort can have different designs and web addresses while still being built using the same components. Content editors log in to one place and follow the same workflows, regardless of which website they are updating.

This approach requires some planning from the start. Since the websites share the same structure, the building blocks need to be designed to accommodate all parts of the business. We use the same approach for Atle, where several companies with their own brands are brought together in a shared Umbraco solution.

How Isaberg Mountain Resort did it

Located in Småland, Sweden, Isaberg has welcomed visitors for over 100 years and offers everything from skiing and cabin accommodation to camping and dining. Previously, two separate websites served two different businesses and companies, Stiftelsen Isabergstoppen and Isaberg Höganloft. This made it more difficult for guests to find what they were looking for and book activities, accommodation or restaurant visits.

Toxic brought all operations together on a single Umbraco platform, integrating multiple booking systems. A flexible block-based system allows content editors to adapt content to different seasons and target audiences in both Swedish and English. Bringing everything together in one place has also made administration easier. Read the full case study.

Want to bring your websites together on one platform?

As an Umbraco Platinum Partner, Toxic has built websites for destinations such as Isaberg and Kläppen. We can help you bring multiple businesses together on a platform that is easy to manage. Learn more about how we help destination businesses.

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